Many small businesses have at least a first-generation system to deal with dispatch, scheduling and probably some degree of mobility. This system could be Enterprise Resource Planning Software (ERP) or the use of spreadsheets and other manual processes. In this day and age, business owners need to invest in field service management software (FSM) as a solution resource management. Field service management software for small business has a number of advantages. They are listed below.
FSM software allows for real-time responses to changing circumstances in the field. For instance, a firm is better positioned to respond to a missed client appointment or a shortage of parts when it has access to real-time information. The absence of this information in real time translates to degraded work plans and even wasted time.
The consolidation of all field service management activities into a single tool generates refined data and fosters accurate decision making. This is especially important when dealing with inventory management and the deployment of work plan schedules.
Deploying GPS allows for greater monitoring of field personnel. This control can give real-time information on a worker’s geographical location, and also provide for regulatory compliance necessary in specific industries thanks to the structure that is offered by FSM software.
FSM software is easy to use compared to spreadsheets and ERP systems. ERP systems can be programmed to perform almost any function, but this comes at the expense of costs and flexibility. Spreadsheets create information silos, and there is always the possibility of double entries. FSM are straightforward and flexible which makes their use relatively easier.
FSM software is deployed via cloud-based infrastructure with the data managed on site. FSM software can also be configured for specific devices. This means that a given software can be set up to work on a mobile platform that supports Android or Apple operating systems and leverage the strengths of these platforms.
FSM software are scalable to accommodate changing technology and increase in populations within the system. The accommodation of these changes does not alter the cost.
The use of FSM software enhances co-ordination within an enterprise. This is because the software ties up the loose ends in field operations. As a consequence, pilferage and wastage is reduced, and performance and profitability improved.
FSM automates processes that occur outside the walls of a business. This includes planning, scheduling and adapting to changes in the workflow pattern. The automation of all these saves time and reduces the ineffective use of resources.
- Resource Optimization
The use of FSM software optimizes the assignment and routing of field personnel. This leverage on staff maximizes the use of resources.
The use of FSM software promotes efficiency in the sense that all bits of information are consolidated. This includes bits of information such as applicable warranties, service history, check off list of works done and so forth. This ensures that a job is dealt with in the least stressful manner available with the resources at hand.