7 Nov 2015

Woman hits $8M jackpot, casino claims machine malfunctioned

A woman in Oregon hit the $8 million jackpot at a Lucky Eagle Casino slot machine, but got no money.
The casino said it was a machine malfunction and gave her $80 instead, reported KOIN’s Lisa Balick.
Veronica Castillo took her mother to the casino in Rochester, Washington last weekend. She put $100 in a machine and hit the jackpot — she thought.
“I was very excited, happy,” she told KOIN 6 News. “Then I couldn’t believe it.”
The casino staff came over and told her the machine malfunctioned. “They shut off the machine, took it away, printed out a ticket and gave me $80.”
The casino machines have a sticker that says a malfunction of the machine voids all pays and plays.
“To me, it’s cheating, may even be fraudulent,” Castillo told KOIN 6 News. “My first thought was, how many people has this happened to? They think they won, then going away empty-handed.”
Casino CEO John Setterstrom, who has been with the casino since before it opened in 1995, told KOIN 6 News this has never happened there before. He said he is working to get answers from the manufacturer and wants to keep Castillo as a customer.
She is working to get an attorney.

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