10 Oct 2014

JetBlue removes mom after 3 tweets about flight delays

It’s been a rough week for Lisa Carter-Knight.
The 47-year-old mother of three flew to Philadelphia, her hometown, from her home in Boston last Thursday to take care of her mother, who recently was diagnosed with breast cancer and had surgery. By Tuesday night, Carter-Knight just wanted to make it home for her 7-year-old’s birthday.
But thanks to a JetBlue flight crew who ejected her for posting about her flight delay on Twitter, Carter-Knight said, that almost didn’t happen.
“I was rushing home after taking care of my mom for six days and trying to take care of my babies,” Carter-Knight told the Philadelphia Daily News Wednesday night, after she finally arrived back in Boston.
The bizarre chain of events kicked off with three delays to Carter-Knight’s flight, originally set to depart Philly at 8:25 p.m. Tuesday.
When passengers finally were allowed to board about 10:30 p.m. after the first two delays, the flight was delayed again for a third time, Carter-Knight said, when the pilot apparently misinterpreted a passenger’s joke about the plane having a fully stocked bar as an accusation that he was intoxicated —meaning that, under federal law, the pilot needed a sobriety test.
“The pilot explained again, ‘I have been accused of being intoxicated and I need a sobriety test,’ “ Carter-Knight recounted. “The passenger (who made the alleged comment) . . . stepped forward and said, ‘I made a comment about a fully stocked bar, because we had a long night here, and never accused him of anything.’ “
With that, Carter-Knight took to her cellphone to update friends and family on the delay via Twitter.
At 10:26 p.m. she wrote, in part: “Major debacle on flight 760 in Philly —pilot accuses passengers of accusing him of being intoxicated.” At 11:11 p.m., she tweeted a photo of the plane, writing: “Philyflight760. Still grounded as authorities board plane for pilot sobriety test.”
Just after midnight, when the plane was cleared for takeoff, Carter-Knight’s real problems started: The pilot and flight crew informed her that she was denied access to the airline because of her tweets.
“I was told the pilot did not want me on the flight,” she said.
“I walked over to the crew member at the desk and he said, ‘Actually, ma’am, we’re denying you service on JetBlue Airways,’” she continued. “I said, ‘I was articulate, I communicated any problems I had with the delays, I checked in with you. Why am I being denied service?’ “
JetBlue Wednesday refunded Carter-Knight’s airfare and issued a statement saying: “It is not our practice to remove a customer for expressing criticism of their experience in any medium. We will remove a customer if they are disruptive and the crew evaluates that there is a risk of escalation which could lead to an unsafe environment.”

23 comments:

  1. Why is JetBlue flight crew wasting time reading tweets?

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  2. Why do people insist on using twittter? Nothing but a government front to get you to post your life on the internet just to be used against you later. No more digging through trash cans, a simple google search is all the detective work you need now.

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  3. Keep your twitter behind a zipper every now and then

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  4. People walking around like zombies with their head burried in a smart phone, documenting their every like and dislike all day long is the most nonsensical and narcissistic fad to date. Who gives a crap about you and your momentary thoughts?

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  5. I'd get off voluntarily if I got a hot head pilot.

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  6. Personal media devices and cell phones are the new opium of the masses. Even better for a dystopian society, their location can be pinpointed in nanoseconds.

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  7. People have to start SUING BIG TIME. Make this criminals take some consequences for violating 1st Amendment RIGHTS.
    WAKE UP AMERICA!

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  8. Stop reading tweets and get the plane in the air!!!! Our fees are going to this?

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  9. So jet blue, the pilot, and the crews personal feelings, pride and whatever else, are more important then not only treating people fairly, but also denying them their constitutional rights in particular the first amendment here. I am guessing here, but i'm thinking pilots thoughts after sobriety test, I'll fix this B----, I will get her thrown off the flight, airlines thoughts, we have to stand behind our pilot, crews thoughts, we must all stick together right or wrong, lets get her bounced. A bunch of little children if anything.

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  10. Cannot wait until prosecutors and detectives start using your lack of posts or internet activity to assume nefarious activities because no one would normally live without constantly posting on Twitter and Facebook therefore THIS SUSPECT MUST HAVE BEEN DOING SOMETHING ELSE PERHAPS SOMETHING CRIMINAL?

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  11. I escaped the Useless Snakes in 1989 to take a high paying job overseas. I wouldn't move back to the USA for a million bucks/. Its a fascist police state that tries to tell the world they are free. LOL. What a joke. I have real freedom here in Europe where cops and airlines don't go looking thru Tweets.

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  12. twitter is usually a huge waste of time but this was a pretty bizarre incident, probably worth a picture and a comment. the pilot sounds unstable to say the least. first the antics with the jokester then claiming to be threatened by the tweeter. does he have much contact with real life?

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  13. There's an airline asking to go bankrupt.

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  14. Id be willing to bet, she was running her mouth WHILE she was tweeting, and being ignorant.....THATS why she was removed.

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  15. So...sending a tweet is disruptive to service on the airplane?

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  16. LOL same thing with Facebook. Do you really think we care what you had for dinner? I use it solely to expose the scum in DC, the scum running multinational corporations, the scum heading our religious institutions and their attack dogs, the pigs.

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  17. They just don't tell you. ;) they are all servants of the same monsters.

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  18. JetBlue is on the skids, and heading for the detox ward.

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  19. kellyanneatthejam10 October 2014 at 19:13

    Okay. I give you 10 to 1 that you are beyond wrong about that. Welcome 1983 about 30 years later that GO predicted.

    https://www.youtube.com/watch?v=iNwC0sp-uA4

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  20. A1 applies to the government. Private company has the right to deal or not with anyone without explaining the reasons. Same as you do. The only motivation for a private company is the publicity that affects their sales.

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  21. More to the point, why they do it under their real names?

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